Refund policy

Thank you for choosing Blossom Coffee Roasters. We are committed to providing the highest quality coffee and ensuring your satisfaction with every order. Please review our refund policy below to understand your rights and our procedures regarding refunds. 

1. All Sales Final for Coffee and Tea

Due to the semi-perishable nature of coffee and tea, all sales are final. We are unable to accept returns on any coffee products. This policy helps us ensure that you receive the freshest coffee possible.

2. Returns for Non-Perishable Merchandise

For non-perishable merchandise items (e.g., coffee mugs, brewing equipment, apparel), we accept returns within 30 days of purchase. The following terms apply:

  • Returns accepted for 30 days from the date of purchase
  • $8.00 flat rate return shipping
  • No restocking fee

3. Customer Satisfaction

Your satisfaction is our top priority. If you are dissatisfied with your purchase for any reason, please contact us at orders@blossomcoffeeroasters.com. When reaching out, please provide the following information:

  • Your name
  • Order number
  • A detailed description of the issue
  • Any relevant photos

4. Resolution Process

Upon receiving your email, our team will get back to you as soon as possible, typically within 24 hours (Monday - Friday). We are committed to making it right and may offer one of the following resolutions:

  • A replacement of the product
  • A refund to your original method of payment
  • Store credit for future purchases

5. Eligibility for Resolutions

To be eligible for a replacement, refund, or store credit, you must contact us within 5 days of receiving your order. Claims made after this period may not be eligible for compensation. Please ensure you provide all necessary information to expedite the review process.

6. Exceptions

We reserve the right to refuse a replacement, refund, or store credit in cases where:

  • The product has been opened or damage after delivery
  • The request is made outside the 5-day window

7. Shipping Costs

If a replacement is issued due to an error on our part or a quality issue, Blossom Coffee Roasters will cover the shipping costs. If a refund is granted, it will cover the cost of the product and the original shipping fee.

8. Contact Information

For all inquiries related to our refund policy, please contact us at:

orders@blossomcoffeeroasters.com

9. Policy Changes

Blossom Coffee Roasters reserves the right to amend this refund policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly.

By purchasing from Blossom Coffee Roasters, you agree to this refund policy.

Thank you for your understanding and support! This policy is effective 5/20/24. :)